Servicenow Admin Online Training

ServiceNow Admin Training


ServiceNow Admin Training is accomplished for offering an all-inclusive training for clearing ServiceNow Admin certification. The training course by ITCourCes institute offers adequate exposure to work in a ServiceNow environment in the post of an administrator. The components of this training offer hands-on know-how for the proper implementation of new workflows and clues to get adaptability to change new settings. ITCourCes ServiceNow Admin Training is suitable for students and mid-level service professionals who have planned to explore their career in a ServiceNow environment. This training is available in online mode.

What you’ll learn:

  • Understand how ServiceNow works behind the scenes
  • Master administration on the ServiceNow platform
  • Understand the different configurations & customizations
  • Gain knowledge to successfully pass the ServiceNow Certified System Administrator test

ServiceNow Admin Course Objectives:

The main objective of ServiceNow Admin Training is to understand system administration functions. Recipients will learn primary configuration tasks, Data policies, clues to work with UI policies, the Mobile Platform, Business rules, and activate Plugins.

Trainees will work with  2-key  Process: Applications, and the service catalog, the  Knowledge  Base, then create Workflow activities and approvals.

  •  Recipients will learn to move on to configure Notifications and Alerts  
  •  View Upgrading History and Status,  
  •  Ability to control System   Access and Data Security,  
  •  Create Baseline Performance Metrics.  
  •  Finally, trainees will run Reports, configure SLAs,  
  •  Perform Instance Branding and Customization.    

Throughout the course,  Social  IT  components will be associated to demonstrate best practices and communicate with other students and training department personnel. Include this training with 2020 Admin Updates.

Why should you learn ServiceNow Admin?

There are numerous job opportunities available for ServiceNow Admin professionals all over the world.
  • World’s top multinational companies are recruiting Certified ServiceNow Admin professionals.
  • On average, ServiceNow Admin earns 95,000 USD per annum.
  • ServiceNow Admin experts are earning high salaries when compared to professionals working on other technologies.

What are the prerequisites for learning ServiceNow Admin?

There is no specific criteria for learning this course. Anyone who is interested in learning the ServiceNow Admin course can join this training.

Who should attend ServiceNow Admin training?

The following job roles will get benefited from learning this course:

  • System administrators
  • Developer
  • End users
  • Consultants
  • Aspirants aiming for a career in the prospective field.

What projects are included in this Online ServiceNow Admin training course?

ITCourCes provides two real-time projects under the direction of an expert trainer, who will disclose to you how to acquire in-depth knowledge of all the concepts included in these projects.

ServiceNow Admin Mock Interviews:

  • Mock interviews by ITCourCes give you the platform to prepare, practice, and experience the real-life job interview.
  • Our mock interviews will be conducted by professionals with an average experience of 5+ years. So you’re sure to improve your chances of getting hired!

Frequently Asked Questions On ServiceNow Admin:

  1. Does ITCourCes offer job assistance?

ITCourCes actively provides placement assistance to all learners who have successfully completed the ServiceNow Admin training.

  1. Do ITCourCes accept the course fees in installments?

Yes, we accept payments in two installments.

  1. Do I get any discount on the course?

Yes, you get two types of discounts. They are referral discounts and group discounts. Group discount is offered when you join as a group of two or more and a Referral discount is offered when you are referred from someone who has already enrolled in our training.

  1. What is the qualification of the trainer?

The trainer is a certified consultant and has a significant amount of working experience with the technology.

  1. Can I attend a Demo Session before enrolment?

Yes. You can register or enroll for a free ServiceNow Admin demo session.



This is the introduction module, working over enlightening ServiceNow admin

  • What is Service Now
  • Why and who can use Service Now
  • The concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases

Learn all about incident management process and service improvements.

  • Overview
  • Incident management process
  • Continual service improvement to incident management

This module will introduce the change management process, workflow and service improvement.

  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

What problem management workflow and task types are explained in this module?

  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu

Learn all about CI relationships and much more in this module.

  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships

This module explains all about knowledge management.

  • Overview
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge

Importance of Service level agreement, workflow and learn much more in this module.

  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Servicenow

A brief explanation of the service catalogue.

  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog
  • Custom App Introduction
  • Creating Fetch
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Schedule a demo

We will schedule the demo with an expert trainer as per your time convenience.

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