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If you are looking for ServiceNow interview questions and answers, and get more confidence to crack interviews by reading these questions and answers we will update more and more latest questions for you…
There are a number of opportunities from many companies in the world. According to research, ServiceNow has a market share of about 0.7%. So, You still have a chance to move ahead in your career in ServiceNow. ITCourCes offers advanced ServiceNow Interview Questions 2020 that help you in cracking your interview & acquire a dream career as a ServiceNow Developer.
It is a cloud-based IT Service Management tool. ServiceNow gives a solitary plan of record for activities, IT administrations, and business administration via computerizing IT benefit applications and procedures. All modules of IT Services can live in the ServiceNow biological system of modules, and in this manner, it gives us a total perspective of assets and administrations.
Applications in ServiceNow speak to bundled answers for conveying administrations and managing business processes. In simple words, it is a group of modules that provide information related to those modules. For example, an Incident application will provide information related to the Incident Management process.
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ServiceNow vs Salesforce |
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Function |
ServiceNow |
Salesforce |
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Platforms Supported |
Web-based, iPhone & Android app |
Web-based, Windows phone app |
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Typical Customers |
Enterprise & Mid-size business Customers |
Enterprise, Small & MId-size business Customers |
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Support |
Phone & Online Support, Knowledgebase, Video tutorials |
Phone & Online Support, Knowledgebase, Video tutorials |
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Integrations |
OpsGenie, PagerDuty, Workato |
MailChimp, Trello |
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Security |
No CSA, CCM Certification |
CSA, CCM Certification |
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Encryption |
No encryption i.e sensitive information which is at rest |
Encryption of sensitive data at rest |
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Access Control |
No multifactor in the authentication process |
Multi-factor in the authentication process |
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Data Policy |
No data backup in multiple locations |
Data backup in multiple locations |
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Initiating Changes |
Assessing Changes |
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Documenting Changes |
Assigning Changes |
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Scheduling Changes |
Submit Changes |
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Implementing Changes |
Change Review |
CMDB stands for Configuration Management Database. CMDB is a repository. It acts as a data warehouse for IT installations. It holds data related to a collection of Information Technology assets, and descriptive relationships between such assets.
LDAP is the Lightweight Directory Access Protocol. You can utilize it for user user authentication and data population. ServiceNow integrates with the LDAP directory to streamline the user login process and to automate the creation of users and assigning them roles.
Data lookup and record matching feature assists to set a field value based on some constraints instead of writing scripts.
For example:
On Incident forms, the priority lookup rules test information automatically. Then, set the incident Priority dependent on the incident Impact and Urgency esteems. Data lookup rules allow users to specify the conditions and fields where they want data lookup to occur.
CMDB Baseline will help you understand and control the modification made to a configuration Item(CI). These Baselines act as a snapshot of a CI.
Following steps will help you do the same:
A view defines the arrangement of fields on a form or a list. For one single form, we can define multiple views according to the user requirements or preferences.
An ACL is an access control list that defines what data users can access and how they can access it in ServiceNow.
Impersonating a user means providing the administrator access to what the user would have access to. This includes the same menus and modules. This feature helps in testing. You can imitate that client and can test as opposed to logging out from your meeting and logging again with the user credentials.
A record producer is a type of a catalog item that permits users to make task-based records from the service catalog. For example, you can create a change record or problem record using a record producer. Record producers provide an alternative way to create records through the service catalog.
Coalesce is a field that we use in transform map field mapping. On the off chance that a field coordinate is found with the mix field, at that point the current record will be refreshed with the imported data in the target table else another record will be embedded into the objective table.
UI policies are alternative to client scripts. It can be utilized to set a field as read-only, mandatory, and visible on a form. You can also use UI policy for changing a field on a form.
Data policy checks the read-only and mandatory of a field whenever a record is updated or inserted through an import set or web-service.
UI policy acts when a record is refreshed or embedded through a ServiceNow UI i.e ServiceNow structures while information strategy acts at whatever point a record is embedded or refreshed into the database through any methods.
Client script sits on the client-side and run there only. types of client script are OnSubmit() OnChange() OnLoad() OncellEdit)
In the onSubmit function return false. function onSubmit() {
return false;
}
A business rule is server-side scripting that runs whenever a record is inserted, deleted, updated, displayed, or queried. The main thing to keep in mind while making a business rule is that when and on what action it has to execute.
Yes you can call a business rule through a client script by utilizing glideajax
Gliderecord is a java class that is used for databases instead of writing SQL queries.
Task table.
sys_user table pointing to the assigned_to field in Task table
adds the prefix “My” to the homepage name.
When a user is associated with more than one group, each group provides him access.
Delegate
Single- Sign-On
Graphical Workflow Editor
to create workflows to drive request fulfillment.
Catalog Variables are global by default.
An updated set is a group of customization that can be moved from one instance to another.
system defnanumber maintenance table(sys_number)
ESS Role b. Public Setting c. View All Setting d. View all Role
Field, Operator, Value
Roles can contain other roles.
In a Knowledge Base, articles are grouped to categories.
Right click on the field and then click Personalize Dictionary.
If there are row and field ACLs, the user has to satisfy both to have access to the field.
It contains information about a field’s dependency, character limit, data type, default value, and other attributes.
Go to System Diagnostics then click Stats and check the Build name.
Using Navigation Menu under Content Management.
u_abc
You can remove the tables starting with “u_” permanently.
Set it “off” or set refresh time as a long one.
It shows the catalog item in the ascending order of this value.
Coalescing on a field (or set of fields) me the field will be used as a unique key.
A trform map is a lot of field maps that decide the connections between fields in an import set and fields in a current ServiceNow table (such as Users or Incidents).
It is populated based on the role of the logged-in user.
Client script runs at client-side onLoad, onchange, and onSUbmit of the form, BR runs at server-side before/after a record is inserted, updated, or deleted.
Change in the value of a particular field
UI action
Making a field read-only
Moving a section from Selected to Available slush can expel it from the form.
System Logs then click on events then system. upgraded, use this event to trigger the System Upgraded notification.
Options contained the combinations of following fields:
Slush bucket, additional category, multiple choices, single-line text, choice list, multi-line text, checkbox.
The ServiceNow® Change Management application gives a methodical way to deal with control of the existence pattern of all things considered, encouraging valuable changes to be made with least disturbance to IT benefits.
A transform map changes the record imported into the ServiceNow import set table to the objective table.
A foreign record insert occurs when an import rolls out an improvement to a table that is not the objective table for that import.
Zing is the text indexing and search engine that performs all text search queries in ServiceNow.
The Client Transaction Timings module upgrades the framework logs by giving more data on the length of exchanges between the customer and the server.
An inactivity monitor triggers an occasion for an undertaking record if the assignment has been inert for a specific timeframe. If the task remains inactive, the monitor repeats at ordinary intervals.
Domain separation is a path to separate information into logically-defined domains.
For example, A client XYZ has two businesses and they are using ServiceNow single instance for both businesses. They do not want that user’s from one business can see data from other businesses.
You can set the property – “glide.ui.forgetme” to fact to delete the Remember me checkbox from the login page.
The HTML sanitizer will remain active for all instances initiating with the Eureka release.
A gauge can be based on a report and can be put on a content page or a homepage.
Metrics measure and record the workflow of individual records. With metrics, users can arm their process by providing tangible figures.
BSM Map is a Business Service Management map.
Each and every update set is capitalized in the Update Set [sys_update_set] table, and the customizations that are linked with the update set are stored in [sys_update_xml] table.
In any case, the default update set is marked as complete then the system creates an alternate update named Default1 & uses it to update set.
Content pages and Homepages are not added to update sets by default. You should manually add pages to the present update set by unloading them.
Reference qualifiers are utilized to restrict the data that is selectable for a particular field.
Performance Analytics is an additional application in ServiceNow that helps users to take a snapshot of information at regular intervals
Ui Policy acts when a record is embedded or refreshed through a ServiceNow UI i.e ServiceNow structures while information strategy acts at whatever point a record is embedded or refreshed into the database through any methods.
Coalesce is a module of a field that we use in change map field mapping.
load data, create transform map, transform
My requests, Requested Item
Requested Item
work notes get copied to an activity log
News
Roles
document creation, review and approval from SMEs and publishing
homepage
Save saves the record & stays on a form, while Insert creates a new record & redirects to list view.
REQ (number)>>RITM (number)>>TASK (number)
By setting the appropriate value of field ‘Order’.
Software as a Service
catalog items, order guides and record producer
condition/script and roles
To diagnose problems and improve administrators, homepage performance can:
My request or Email
Right click> Personalize > Dictionary
Session
The update_synch attribute on the table
Manual unloading for homepages
However, if you examine the service catalog by keeping orders, the orders (requests, catalog tasks, items) are not tracked by update sets.
Service Catalog, News, INC.
You can combine multiple update sets into 1 for easy transfer.
To merge update sets:
Move to System Update Sets then -> Merge Update Sets.
Use the slush bucket to select the update sets to merge.
Enter a name for the new update set.
Click Merge selected.
You may want to test that the accurate changes were moved to the new set by seeing the update set.
U_tbl
Task
SLM
Combinations into ServiceNow tables bomb except if get to control records (ACL) are characterized for the tables being gotten to and the suitable jobs are relegated.
The equivalent ACL necessities apply for import sets that apply to reconciliations.
The Platform Security Settings – High module naturally enacts the Contextual Security module on the off chance that it isn’t as of now dynamic. Likewise, the Platform Security Settings – High module conveys the accompanying settings and highlights with regards to expanding the security of your
Administration Now stage.
Highlights:
High-Security Settings: Default property estimations to solidify security on your foundation by bringing together all basic security settings to one area for the executives and examining.
Default Deny Property: A new security manager property manages the default security for table access.
Security Administrator Role: A new role used to prevent change of key security settings and resources.
Access Control Lists: Prevents changing of sensitive and platform-level resources in first versions.
Elevated Privilege: Allows users to operate in the context of a normal user and elevate to a higher security role when needed.
Traction and system logs read-only.
True
icon ()
No
As an ServiceNow Admin, you will manually do it
It happens once in a year at 8 pm
Customization lost?
Database Structure
My Items, My requests, KB
Fields and tables
Generic to specific
setWorkflow(e) disables or enables the executing of business rules that might normally be triggered by subsequent actions.
Parameters:
e – A boolean variable that if true (default) enables business rules, and if false to disables them.
setForceUpdate() updates the record even if there are no changes on the record.
setLimit(n) function constrains the quantity of records to question by Gliderecord().
Truly, you can do it by utilizing the capacity autoSysFields(). At whatever point you are refreshing a record, set the autoSysFields() to bogus.
example:
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var gr = new GlideRecord(‘incident’); gr.query(); if(gr.next()){ gr.autoSysFields(false); short_description = “Test from Examsmyntra” ; gr.update(); } |
Conclusion:
So this brings us to the end of the blog. I hope you enjoyed these ServiceNow Interview Questions. The topics that you learned in this ServiceNow Interview questions blog are the most sought-after skill sets that recruiters look for in a ServiceNow Professional.
Got a question for us? Please mention it in the comments section of this ServiceNow Interview Questions and we will get back to you.
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