ServiceNow is a cloud-based software platform designed based on ITIL guidelines and operates on IT Service Management (ITSM) that helps in automating IT Business Management (ITBM).
The primary focus of ServiceNow is to provide service-orientation processes, activities, and tasks. ServiceNow uses machine learning (ML) to maximize workflows and data to help organizations to become more efficient and scalable.
To achieve the goals of the problem management and incident ServiceNow offers power, dependability, and flexibility that users select the comfortable interface (support). It provides data to the tester to locate and debug issues while removing the dependencies in emails and on spreadsheets.
Who uses ServiceNow?
ServiceNow is used by the following consumers to achieve their goals (business):
The ServiceNow (PaaS) is 100% developed internally by development staff, under the guidance of Vice President of Development: Mr. David Osman and Chief Programming Officer: Fred Luddy. ServiceNow Architecture is a Java-based software platform that uses Tomcat as a Web server and runs on Linux. Generally, most of the customers run MySQL database, and very few runs on Oracle, DB2, and Sybase.
Components of Architecture:
Benefits of ServiceNow Architecture:
There are numerous ITSM structures accessible for organizations, yet ITIL is the most generally utilized system for ITSM. Picking a system relying upon the business needs and industry determinations is imperative to create gainful results.
Coming up next are a portion of the significant systems:
Step 1) Use this URL to download the setup
Step 2) Enter the Registration Details to Submit
Step 3) Check your inbox, you’ll receive a mail to activate your account.
Step 4) Now your account is active, sign in using the credential created above.
Step 5) Accept the Service Agreement
Step 6) Read and Accept the Developer Agreement
Step 7) Answer the Survey and click on the Submit button.
Step 8) After submitting the form, ServiceNow Dashboard appears, Click on “Request Instance.”
Step 9) Enter the reason to use the instance.
Step 10) Now choose the London Release (Version)
Step 11) It may take time to process the Instances. Once the process is done you’ll find login credentials and login link In the dashboard as shown below:
Step 12) Click on the login link, to change your password
Step 13) Finally, Dashboard is displayed as below:
Step 1) Follow the below steps:
Step 2) Follow the below steps:
Step 3) Select the Report type and then Click on Next button
The following are the capabilities of Service Now :
Single Sign-on (SSO) feature is the essence of any tool and ServiceNow is no different. This tool has multiple provider SSO features. An organization can use several SSO IDPs (Identity Providers) to manage authentication. SSO enables a user to login to the application without providing any User ID or password. It uses the Windows ID and Password.
Companies can use Active Directory for various purposes. Be it providing access to applications or maintaining the Outlook Distribution list; there are many. The LDAP integration is a piece of cake for the ServiceNow tool, and the best part is that you do not have to code anything. Everything is a simple configuration!
ServiceNow provides a feature of automating or orchestrating simple or complex tasks on remote servers. Once Orchestration was done, the entire task requires very little skill and labor to implement. ServiceNow orchestration feature can automate various systems like Microsoft Exchange mail servers and VMware.
The Web-service platform provides the capability of consuming APIs and publishing at a time. The protocols supported by Web-service platforms are REST API, SOAP, and WSDL. You can either create a Scripted API or codeless APIs.
Every organization must have a web portal to request service, access, or support. ServicePortal is giving support to different organizations. To showcase their ServiceNow capabilities several organizations are developing their own ServicePortal. The old version of the deprecated CMS site portal is being replaced by new ServicePortal as it is not that capable as ServicePortal.
Most of the organizations desire to have their applications and services in the form of mobile applications. ServiceNow makes it possible as its applications and forms are mobile-friendly. Hence we can directly publish them without specific mobile development. ServiceNow provides native mobile apps for both iOS and Android.